If you want to change your ticket, please email us with the reference code or PNR and the change you want to make so that we can assist you. 

General information about exchanges:

• Whether your ticket is exchangeable and whether fees may apply depends on the ticket booked and the relevant rail provider.
• The departure and destination stations cannot be changed, only the departure time and the travel date.
• Tickets should be changed before the original departure date.

Learn more about each carrier's exchange terms:

Trenitalia exchange policy 

Renfe exchange policy 

Deutsche Bahn exchange policy 

SNCF exchange policy

Eurostar exchange policy

Thalys exchange policy 

SBB exchange policy 

ÖBB exchange policy