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FAQ's

The ultimate travel guide to travel Europe by train

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Booking my tickets

Ticket changes, cancellations and refunds

Railways policies

Travel information

Customer Support

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What should I do if I haven’t received my tickets in more than 24 hours?

Can I get an invoice for my tickets?

How can I change my ticket?

How can I cancel my ticket?

Can I take my pet on the train?

Is there any help for people with reduced mobility?

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